Frequently Asked Questions
Everything you need to know about shopping with Villoid
What are your delivery times and shipping costs?
We offer fast shipping across the region, typically delivering within 2-5 business days. Shipping costs are calculated at checkout, and we offer free shipping on orders over a certain threshold.
How do I return an item?
We offer a 14-day return policy. Simply use the prepaid return label included in your package and drop it off at your nearest service point. Items must be unworn and in their original packaging.
Which payment methods do you accept?
Shop hos Villoid supports various secure payment options, including major credit cards (Visa, Mastercard), Klarna for 'buy now, pay later' services, and Vipps for quick mobile payments.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. You can use this link to follow your package's journey from our warehouse to your doorstep.
Are the products authentic?
Yes, we guarantee that all products sold on Villoid are 100% authentic. We work directly with leading fashion brands and authorized distributors to ensure quality and authenticity.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer service team immediately. Once an order has reached the packing stage, it can no longer be modified.